The Coordinator will be responsible for the appropriate management and coordination of the care delivery team to ensure provision of commissioned services to the people we support and be the first point of contact for day to day operational requirements of care team and the people we support.
Complete and maintain monthly schedules for your support packages in line with deadlines. Ensure your support team have appropriate shifts allocated and any gaps in schedules are filled with an appropriate support worker as soon as possible.
Monitor and maintain the electronic call monitoring system with incoming and outgoing times
System maintenance related to schedules and support packages ensuring hours and shift patters are correct at all times and any ended packages have been removed from the system
Involvement in setting up of new package including system set up and co-ordination of introduction meetings, initial rotas etc.
Involvement in relevant meetings related to the people we support, these may involve, families, other professionals or the funders
To ensure management of employees sickness and absence as per company policies, including carrying out return to work interviews when relevant.
Ensure scheduling of meetings, supervisions, appraisals and other events. Where appropriate offer contribution and content.
General line management of your support delivery team, including managing availability or contractual changes, annual leave requests, other relevant HR issues and ensuring leavers are processed in line with company procedure.
Provide operational support in relation to complaints, staff grievances and disciplinary issues.
Participate in the on call service on a rota basis and ensure accurate recording
Fill gaps in rotas in emergency situations where you have the necessary skills, experience and appropriate training.
Support the Recruiter by:
Actively participating in recruitment meetings to establish exact recruitment requirements
Interviewing new care staff where appropriate and support colleagues
Monitoring compliance status of support delivery team and requesting appropriate documentation or training courses in a timely manner
Providing a comprehensive, high quality general administrative facility for the business including, letter writing, minutes taking, ordering of stationary etc
Assisting in the management of incoming calls and ensuring all communication coming to the branch is acknowledged and passed to the correct person to deal with.
Assisting in the management of incoming and outgoing post. This may include visits to the local post office or bank.
Support the teams to maintain PwS information and documentation by using systems and process to identify tasks that require completion. Record completed tasks on the system and undertaking any relevant filing.
Assisting in the management of monthly payroll process to ensure all support staff are paid for annual leave, training, hours worked and mileage or expenses incurred, including overseeing and resolving any queries from staff.
Engage and support in business growth activity
You may be required to undertake other duties commensurate to your role and/or working hours, as may reasonably be required of you at any other sites or premises, locations in the community, and within the homes of people we support. The Company may reasonably require you, on an occasional or frequent basis, to meet the changing needs of service provision.
This is a description of the job as it is at present. However, the Company may periodically review your job description and update it to ensure that it relates to the job as when being performed. It is the Company's aim to reach agreement on reasonable changes, but if agreement is not possible the Company reserves the right to insist on changes to your job description, after consultation with you.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.