Sales Representative Service/Repair (Schenectady)
Employment Type: Full-Time
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Your responsibilities The first 3 letters in workplace safety are Y-O-U! thyssenkrupp Elevator Americas
is currently seeking an experienced Sales Representative - Service/Repair
in Long Island, NY. Essential duties and responsibilities: Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants. Includes building relationships in BOMA and other associated groups Develops capital plans for customers to address their short- and long-term building needs Maintains a strong working knowledge of company products by attending training classes, and studying factory equipment manuals and supplier information. Includes developing knowledge of local elevator code requirements Prepares repair job proposals by estimating labor and other job costs using estimating software program. For items not in the program, obtains price estimates from suppliers and manually calculates. Includes reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals Prepares service contract bids. Includes reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals Receives and responds to written and oral questions related to quoted repairs and service contracts. Includes performing follow-up with customers on all service and repair proposals Monitors the status of current service contracts by visiting job sites and customers within assigned territory, ensuring customer satisfaction with service; resolves outstanding issues Contacts service customers regarding contract renewal prior to contract expiration; advises of price increases if appropriate Keeps timely, well organized records of sales activities including but not limited to proposals, bookings, losses and cancellations. Uses company-provided sales management software Maintains a strong understanding of thyssenkrupp Elevator, its regional and company mission and objectives, ethical standards and code of conduct Utilizes the Customer Relations Management (CRM) tool to update and manage sales pipeline Assists in A/R collection efforts to ensure prompt payment from customers Conducts customer follow-up on all proposals Upon customers acceptance, coordinates submittal packages through the approval process and creates change orders as requested Visits project sites when necessary and works with operations department to ensure customers needs and deadlines are being met Maintains strong familiarity of company products by attending company training classes, and reviewing factory equipment updates and supplier goods Performs other duties as may be assigned
Your profile Bachelors Degree or; 1-2 years of related experience or training or; an equivalent combination of education and experience Ability to read and interpret architectural and/or blueprint/drawings preferred This position requires up to 15% travel Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Associated topics: branch manager, management, manager of sales, principal, regional sales manager, sales director, sales executive, sales management, supervisor, team lead
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