- $30,900.00 -50,430.00/year*
Customer Service/Call Center
2424 Genteel Ridge Rd
Job Title: Field Service Representative - Wheeling, WV
Location of Position: Other WV US, Wheeling 26003 USA
Posting Number: req4561
We are currently seeking a high-energy, self-motivated Field Service technician with a proven track record, to support Chemical Monitoring Solutions (CMS) Water Technologies & Solutions sales force and customers. Supporting process control equipment product line, including standard pumps, controllers, proprietary control and monitoring systems such as the Pacesetter, TrueSense, and other associated process control equipment in both heavy and light industry.
The Field Service Technician will provide necessary support building out the Platform Center of Excellence (COE), reporting to the North American Field Services Leader, led by a regional Lead. He/she will support all chemical equipment engineering activities including commissioning, programming, calibration, project execution, onsite training, troubleshooting and repairs for equipment used to dose and control chemicals to process application streams.
The successful candidate will be responsible for: Commissioning, configuring, validating, training for equipment/instrumentation, electrical and mechanical, leading installation fulfillment, control logic programming, and general hardware and software support. Capable of self-directed electrical and mechanical installation of components required for final tie-ins to applications in the field. Troubleshooting hardware and software problems for customers and/or the W&PT field sales force via telephone or on-site at customer locations. Keeping up to date with all Technical Operational skills pertaining to this position, including all applicable safety procedures while meeting end customer requirement and expectations. Understanding responsibilities during installations, calibration, validation, verification, and preventative maintenance and repair services for all relevant chemical feed equipment, safely. Repairing and/or calibrating instruments in accordance with diagnosis and instructions from the Technical Support group if needed, following designated O&M manuals as appropriate. Demonstrating proficiency performing all test and calibration routines required, as well as procedures for on-site services and Database management. Coordinating with CMS Field Service Representatives and CMS Account Management team to resolve service calls issues in a timely manner. Clear, concise, and professional communication with customer and in-house personnel, verbally and in writing. Ensuring expenditure protocol is followed and expense reports are submitted in a timely manner. Completing database updates and installation paperwork in a timely manner.
Qualifications and requirements: Instrumentation and Electrical background, 120VAC and low voltage, analog and digital communication, installation and troubleshooting. Mechanical aptitude for installations, mounting equipment, plumbing, conduit, tubing in PVC, SS, some copper. Fundamental computer programming basics, Boolean and comparative logic. Strong technical, mathematical and customer service skills. Cognitive and clear communication skills to efficiently support the service process internally and to end customer. Responsible for complying with all safety, health, environmental policies and procedures relevant to the position Ability to work in multiple environments, indoor/outdoor in variety of industries, including Class 1 div 2 hazard classifications. Technical degree/diploma in Electrical, Electronic Technology, Mechanical Engineering or other technical discipline. Minimum of 2-5 years of plant maintenance-operator experience, OR at least 2 years of relevant training (college, military, technical/vocational school). General knowledge of electrical equipment, chemistry and safety. Vision, manual dexterity and coordination sufficient to service instruments and handle electrical equipment. Ability to learn applicable company procedures within a reasonable time from start of employment. Willing to travel 50% or more. Ability to manage multiple priorities. Self-motivated, ability to drive projects to completion with minimal oversight, while demonstrating significant problem-solving ability with an unfailing dedication to deadlines and commitments. Proven ability to speak effectively before groups and customers, clients, and other employees within the organization. Strong verbal and written communication skills Computer proficiency is required with minimum word processing and spreadsheets, and basic data base knowledge.
Desirable qualifications: Familiarity of digital communications including MODBUS, OPC, ProfiNet, networking, cellular communications. Ability to communicate effectively and contribute to team projects in a sales environment via strong technical support. Understanding of Water Treatment processes, controls and programming, and chemical applications. Ability to make good business decisions based on risk reward analysis and SUEZ s business objectives. Ability to manage multiple priorities and coordinate workload effectively.
Compensation: Period 0.00 - 0.00 USD
Is relocation for this position offered: Yes
Number of Job Openings: 1
Company Grade/Band: Other Salaried
Join the Resource Revolution! SUEZ Water Technologies & Solutions looks for innovation everywhere. For more than 100 years, SUEZ has been at the forefront of innovation, from the SUEZ Canal to addressing water scarcity. Finding solutions to the world's biggest problems has never been more important than right now. Join us today and become an essential part of the Resource Revolution!
SUEZ s Water Technologies and Solutions (SWTS) offers a great work environment, professional development, challenging careers, and competitive compensation. SWTS is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Associated topics: call center associate, clerk, client, customer care associate, customer care specialist, customer service specialist, representante de servicio al cliente, service representative, service specialist, telephone
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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