Bilingual Customer Service Rep-MFG


: $40,570.00 - $61,940.00 /year *

Employment Type

: Full-Time


: Customer Service/Call Center

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The Customer Service Representative works under the general supervision of the Customer Service Supervisor and responds to customer s inquiries or complaints regarding the organization s products or services. Calls existing customers to determine satisfaction with the organization, products and services. Determines best method to resolve problems to ensure customer satisfaction and adherence to the organization s policies. Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of problem. Follows up, either verbally or in writing, to ensure customer satisfaction.

Essential Job Duties

Submit quotes and follow up, process parts sales orders, and follow up on open parts orders
Expedite and follow up on Job Orders and verify the status of pending orders with Production
Fax or e-mail drawing to prospective customer for approval prior to initiating a sales order
Communicate regularly with customer regarding the status of pending orders
Travel to the customer facility to take measurements, photos, and listen to complaints or concerns and address the customer s needs or concerns
Follow up with Engineering Department on behalf of the customer on certain projects including pending and approval drawings
Support Field Service Technicians by forwarding parts overnight, if required
Call customers and call prospective customers for parts sales
Attend Production meetings to expedite sales orders and follow up and resolve issues with various department managers and status of ordered parts
Contact the Stock Room and Shipping departments ensuring that pending Sales Order(s) flow in a timely manner
Verify with Shipping to ensure that priority orders are shipped as promised to the customer
Call customers to inquire about customer satisfaction

Follow up with customer on invoices or credit memos as required

Other Duties

Write Return Merchandise Authorization (RMA) for returned parts
Deliver Sales Orders and parts to local customers as required
File and maintain department copies of Sales Orders
Perform other related duties as assigned


High school diploma or equivalent required
Two years customer service experience in a manufacturing industry
Knowledge of parts, materials and machines used in manufacturing
Ability to understand and read Blue Prints
Proficient in Excel, Word and Outlook; knowledge of M2M software a plus
Must be able to communicate clearly both orally and in writing
Bilingual in Spanish preferred
Self-motivated team player with the ability to work in a fast paced, dynamic environment
Possess effective organization and time management skills, be detail oriented, use good judgment, manage competing priorities for multiple projects and consistently meet all deadlines
Ability to adhere to ethical principles that reflect the highest standards of organizational and individual behavior and comply with all laws and regulations
Ability to work collaboratively with others and foster cooperative relationships and credibility at all levels of the organization
Demonstrated ability to follow through, have excellent problem solving skills, possess effective negotiation skills and be cost conscious
Demonstrated ability to exercise persistence and tenacity in completing work and follow up
Demonstrated willingness to investigate, confront and resolve difficult situations by encouraging open communication

Personal Qualities

Perform work independently and as part of a team
Must be organized, reliable, punctual, adaptable and flexible
Demonstrate a positive professional demeanor and dress
Adhere to all company policies

About Staffmark

Staffmark makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, ancestry, medical condition, age, marital status, national origin, citizen status, political affiliation, union membership, genetic information, physical or mental disability, veteran status, denial of medical or family leave, pregnancy or pregnancy disability leave or any other protected group status as defined by federal, state or local law. We will provide reasonable accommodations throughout the application or interviewing process. If you require a reasonable accommodation, contact us. Staffmark is an E-verify employer.

Job Requirements:

Associated topics: answer, call center, clerk, client, client service, csr, customer service associate, product support, representante de servicio al cliente, support * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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