Field Service Technician - Wakefern (Westwood)

Employment Type

: Full-Time

Industry

: Manufacturing



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Innovative Solutions. World Class Support. Constantly growing in response to the needs of our customers in all sectors and verticals, SHI has transformed itself from a $1 million \"software-only\" regional reseller into a $10 billion global provider of information technology products and services. From software and hardware procurement to deployment planning, configuration, data center optimization, IT asset management and cloud computing, SHI offers custom IT solutions for every aspect of your environment. Privately-held and under the guidance of our current ownership since 1989, SHI has experienced tremendous growth in size and scope through neither merger nor acquisition. Our organic growth and two decades of stability are a direct result of backing a highly-skilled and tenured sales force with software volume licensing experts, hardware procurement specialists and certified IT services professionals. Headquartered in Somerset, NJ, SHI supports their clients from over 30 offices throughout the U.S., Canada, the U.K., Germany, France and Hong Kong. SHIs goal is to foster long-term, mutually-beneficial relationships with its customers and partners, every day. What SHI Can Offer: World Class Facility includes on site gyms, restaurants and community events Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy Work in an up-beat, creative, and fun environment Benefits, include medical, vision, dental, 401K, and flexible spending

Job Summary

SHI has an exciting opportunity to join SHIs Enterprise Solutions Group (ESG). Field Service Technicians provide exceptional customer service and technical expertise, modify/repair point-of-sale and IT hardware as well as resolve technical issues /problems to ensure continuity of customer retail operations. The individual will generate and process required company/customer documentation and asset management accurately and on-time. This position is field/remote however will be expected to be located by Cherry Hill, NJ within a 20 mile radius.

Responsibilities/Job Function

Include but not limited to: Driving to customer sites. Troubleshoot and repair point-of-sale and IT related hardware in a retail environment Maintain parts inventory and company-owned vehicle Operate within SHIs call management system and other business applications Establish, build and continue rapport with customers Receive service calls and complete them within specified SLA period. Will travel to customer sites as needed

Qualifications/Minimum Skills Required

Qualifications: High School / GED Clean and valid drivers license Required Skills: Strong time management, troubleshooting and organizational skills. Excellent customer service Ability to work in a fast-paced demanding environment Ability to lift and handle up to 75 lbs. Must be able to obtain a Weights & Measures scale license for one or more states. Excellent verbal and written skills including: writing, editing, and communicating with both internal and external customers Ability to work flexible schedules including on-call, nights, weekends, and holidays as scheduled. Preferred Skills: Other industry certifications A+ Certification
Associated topics: breakdown, equipment, field service technician, machine maintenance, maintenance mechanic, maintenance technician, mechanical, millwright, service technician, troubleshoot

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