Princeton Informatin, a divisin of DISYS, is seeking a remote contract Major Appliance Technician based in PST to fill a need for our client. We are looking for someone with 20 years of Home appliance repair experience Major Appliance repair experience(LG, Samsung, Maytag, etc.) Excellent internet connection Ideally R600 certification If you meet 3 out of the 4 qualifications listed above please read the job description below and if you are still interested email your resume to steven.evansdisys.com httpsteven.evansdisys.com Job Description Technical Assistance Specialist - MA Summary The Technical Assistance Specialist (TAS) is responsible for ensuring excellent consumer experience for all Client customers and clients by providing technical advice to all service technicians within the Client In-home service network. The TAS will provide technical assistance for all brands sold by our clients with an extended warranty thru Client. The overall goal for the TAS is to provide technical knowledge, troubleshooting support, parts identification, and training to ensure repairs are completed and to minimize the need to replace major appliances. Duties Responsibilities Responsible for reducing Client's replacement spending costs by increasing save rates on products deemed unrepairable or unreplaceable by in-home service technicians. Responsible for providing technical expertise across all brands, specializing in LG, Samsung, Client, Frigidaire, Electrolux, Maytag and Whirlpool. Responsible for expertise on all appliance product lines for their given industry. Example MA TAS must have expertise in Refrigeration, Laundry, Dishwashers, Cooking, etc. OEM warranty verification. Suggestions for next steps in troubleshooting. Responsible for overall decisions to repair or replace product. Creating buyout dispatch requests as necessary. Identifying part numbers kits needed to make a repair. Act as technical liaison between Client and OEM. Ensure all transactions are properly documented in data management systems. Use technology as needed to assist field technicians with repairs. Help identify training needs of field technicians and relay back to the FSM team. Assist the FSM team and DTS agents as needed. Ensure field service technicians adhere to processes that meet client needs and expectations. Develop and maintain strong customer relationships with service technicians within the Client service network. Knowledge Skill Requirements 20 years road experience as a Major Appliance service technician within the service industry. Sealed system certified. Expertise in servicing major appliances. Strong organizational and time management skills. Excellent written and communication skills. Ability to manage multiple tasks in a fast paced environment. Able to sit for long periods of time while talking on the phone and using a computer. Ability to use multiple database programs. Typing Skills Moderate computer skills Familiar with Office products, Word and Excel. INDVA Princeton Information is one of the nation's top five privately-held IT consulting firms, in business since 1985. Princeton Information services a clientele of primarily Fortune 500 companies nationwide. With annual revenues over 120 million, Princeton Information operates across the US from multiple regional offices. Our Commitment to Our Consultants As a privately held company, Princeton Information is solely committed to the success of clients and consultants - not to any shareholders. PI's success is grounded in the relationships we build with our consultants. We seek the best people provide career path counseling as well as the most challenging opportunities in business and in IT. As part of its culture of loyalty and commitment to its consultants, Princeton Information is committed to doing all we can to ensure our consultants have the best possible search, placement and work experience possible. Our Services Working with one Princeton Recruiter will gain you access to over 500 open requirements with the top clients in the US across all industries (finance, insurance, pharmaceutical, commercial, telecom, media, manufacturing) nationwide. Our local recruiters have in-depth knowledge of our clients and opportunities. They will work with you to find you the best possible opportunities for you and your career. Our Relationships Our relationships with our clients, as well as our consultants, are critical to our success! We have a robust sales organization that ensures that Princeton has the inside track on what attributes a person needs in order to be successfully placed and engaged at our clients. We know the technical and non-technical skills that our clients are looking for and we ensure that you are educated about the client prior to your interview with them. Princeton is committed to going above and beyond to ensure that each meeting you have with a client is a successful one!
Associated topics: automotive, breakdown, diagnose, equipment, field service, maintenance, malfunction, mechanical, millwright, upgrade