DescriptionEvery day at Perspecta, we enable hundreds of thousands of people to take on our nation??s most important work. We??re a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation??s most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselves??to respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers.Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many ways??not only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter. Perspecta??s talented and robust workforce??14,000 strong??stands ready to welcome you to the team. Let??s make an impact together.Perspecta has an immediate need for a Field Services Tech Lead in Patuxent River, MD.Position delivers direct desk-side support to the assigned Operations Center, troubleshoots and repairs IT devices.Under general direction, applies specialized knowledge in a single discipline such as assembly/integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering or legacy evolution. Stays current on emerging tools, techniques and technologies.Assists information engineers on application of specialized knowledge to coding, testing, implementation and documentation projects.QualificationsQualifications:Secret clearance REQUIREDExperience with Microsoft Windows OS, Active Directory, Service Manager, Remedy, Remote Desktop, and Hardware/Software troubleshooting.Basic network troubleshooting (TCP IP) DoD 8570: A Certification on hand on first day. (Could accept Network , Security , or CISSP)HPE Certified Professional Exam ?? Servicing HPE Desktops, Workstations, and Notebooks.Dell Online Service Department (DOSD cert)Must be able to operate a motor vehicle and pass a motor vehicle records checkDoD 8570:Active Secret Security clearanceA, Network, or Security certification in hand on first day.NMCI experience or knowledge preferredMust be a United States citizenKnowledge and Skills:Excellent customer service / customer interaction skillsExceptional communication and documentation skills for trouble-shooting and trouble ticket handlingDemonstrated aptitude and desire to excel as an IT professional/leaderAble to demonstrate broad knowledge of corporate policies, products/service portfolio, markets and processes.Thorough knowledge of administration or technical practices in relevant areas, plus application of basic theory.Able to apply advanced knowledge to assist in the operation of several aspects of a technology area/customer group.Ability to resolve or assist in the resolution of complex customer problems.Able to maximize systems availability in standardized customer environments.Able to apply basic management skills in planning, problem solving, solution innovation, analysis.Able to demonstrate good oral, written, and telephone communication skills.Ability to build and maintain relationships with customers, peers, and support partners.Able to provide some proactive account understanding of the Customer's system environment and associated business needs.Ability to work in a team environment, which may be local, global, virtual, or multifunctional.Demonstrate good teamwork with peers. EEO Tagline: Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories Associated topics: calibrate, customer service, diagnose, equipment, field service, machine repair, maintenance, maintenance technician, service technician, troubleshoot
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.