WE are Self-starters , WE are Passionate , WE are Relationship builders , WE are Innovative , We are Nimble , and WE are Transparent ... WE are SPRINTers ! We believe in challenging you, then providing you the room and flexibility to deliver. EFI is looking for a Professional Services Consultant to join our EPS Business Unit. This is a telecommute role and you must be based near a major airport. Job Description: A Professional Services Consultant will be responsible for providing professional services to new and existing EFI customers in the Corrugated Sub Segment of Packaging Industry. Services can include implementation, installation, analysis, documentation, development and training as well as diagnosing and resolving software, operating system, network, database, and other issues. Services are provided both at client site and via phone, email and Internet. Principal Duties and Responsibilities: Develop and deliver Consulting Services around the use of EFI MES (Manufacturing Execution Software), PBS (Packaging Business System) and supporting applications. Develop and maintain standardized training documentation and supporting materials. Ensure any client issues are identified quickly, forwarded to the proper resources and resolved in a timely manner to ensure key project milestones are met. Work with EFI clients to analyze and interpret business requirements; provide customized solutions within the core product while offering industry best practices. Organize and schedule client customization deliverables as required by EFI client Professional Services projects. Provide ERP and industry specific knowledge transfer utilizing EFI consulting methodology and documentation. Assist teammates with issues to ensure project objectives are being met. Be an Ambassador of EFI! Job Requirements: Excellent organizational, communication, written and problem solving skills Excellent presentation skills Excellent customer service skills Spanish language fluency an asset Experience with Enterprise Resource Planning / Management Information Systems Experience with EFI CTI (MES/PBS) software A strong technical background and solid knowledge of the following would be considered an asset:SQL Server Structured Query Language (SQL) VPN's Citrix and Terminal Services IIS Crystal Reports Microsoft Windows Networking Must be able to manage multiple priorities Working knowledge of Client/Server architecture Packaging industry experience specializing in corrugate segment Travel Requirements: Travel expectation is up to 75 percent. Education: Bachelor's degree in Computer Science, Printing or equivalent experience. Experience: Four or more years experience providing professional services and/or equivalent ERP implementation experience. We move quickly, with the purposeful intention of solving a problem, accomplishing a goal, and ultimately making a difference for our customers, partners, colleagues and shareholders, EFI SPRINTers take action and adapt to changes in order to transform our customers businesses to be more productive and profitable through innovation in a digital print business.Salary Range: NAMinimum Qualification5 - 7 years
Associated topics: boxing, carton, distribution, foam, fold, gluer, pack, packaging banding, styrofoam, wrap
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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