Network Operations Manager

Employment Type

: Full-Time

Industry

: Non-Executive Management



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Network Operations Manager MSI is actively seeking a Network Operations Manager to support our client located in Washington, DC. Overview Hands-on experience performing Windows and VMware administration. Hands-on knowledge with print, file share, and Microsoft Distributed File system administration. Ability to manage a team of 20+ administering network, storage, Windows, Linux, and Database in 24X7 operations environment. Be on call for critical systems outages and have the ability to set up and lead the troubleshooting of the Incidentoutages. Oversees and directs all aspects of operations and maintenance (OM) of the infrastructure. Exercises leadership and day-to-day management of technical teams tasked with the operations of the servers, storage, and network. Serves as the senior-level escalation point for infrastructure staff that responds and resolves all infrastructure operational issues. Manages government customer relationships to maintain infrastructure operations. Meet or exceed all service level agreements (SLAs) and ensure meeting of deliverables. Develops and maintains policies and procedures for all IT infrastructure operating environments. Reports key metrics on network infrastructure operational activity. Manages, participates and oversees the maintenance of all assets for the data center, networks, and other infrastructure. Considerable knowledge of network-based systems operations and maintenance. Provides strategic direction for growth for technology infrastructure operations capacity planning. Supervises employees including selecting, training, assigning and evaluating work, counseling, disciplining, andor terminating. Performs other related duties as required. Qualifications Bachelorrsquos degree in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline. 12+ years of hands on experience, of which at least 8 years is specialized experience in data center and network operations maintenance and management or without degree 14 or more years of experience related to position. At least one current technical certification MCSE, VMware certified. Experience developing and implementing operational plans, processes, and infrastructure methodologies and training team members on these plans to meet contract SLASLR requirements. Experience in operations and project management. Strong knowledge of network and cable management systems. Knowledge of data center operations and capacity planning. Strong customer-focus skills with ability to recognize customer requirements, assist customer in achieving their goals, manage customer expectations and consistently achieve high customer satisfaction. Excellent analytical and problem solving abilities. Excellent verbal and written communications skills. Strong organizational and management skills ability to efficiently manage a variety of multiple concurrent projects simultaneously. Ability to work well with people from different disciplines with varying degrees of technical experience. Ability to manage numerous projects and activities simultaneously, ensuring the correct priorities are assigned and initiatives are completed within resource constraints. Oversee weekend maintenance activities every 1st and 3rd Saturday.

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