Komatsu is an indispensable partner to the construction, mining, industrial and forestry industries that maximizes value for customers through innovative solutions. With a full line of products supported by our advanced IoT technologies, regional distribution channels and a global service network, we help customers safely and sustainably optimize their operations. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.
Responsibilities Lead issue resolution teams in the field to effectively research, document and review Product Issues occurring onKomatsu MiningEquipment. Lead machine troubleshooting, inspection and audit teams. Accurately report machine condition, repair/maintenance recommendations, time to repair/service, and recommended upgrades. Facilitate development of maintenance strategies that promote safety, system reliability, and the reduction of unplanned down time. Assume project management of major electrical field jobs. Assist electricians with installations, wiring and commissioning of this equipment. Effectively communicate to Customer Supervisors, Managers, Internal Employees, Engineering and Product Support on any customers needs. Mentor and Supervise other Technical Service Representatives. Lead training activities, mentor, and actively promote a learning networking culture between Komatsu Service Centers and Product Support to transfer knowledge and develop Komatsu Technical Service Representatives.
Qualifications Must be knowledgeable in Electrical Theory and in the Electrical Field. Understand how circuits work and how to read and understand Electrical Schematics. Must be proficient at using Computers. Must be able to connect monitoring devices to analyze signals and interpret data that we will be gathering at any given time. Must be prepared to perform Root Cause Analysis on failures and effectively draft reports for customers, internal personnel and Product Support. Must have great communication skills in person, on the phone and on a computer. Must have strong leadership skills and be able to work in a Team Environment for the betterment of Komatsu Mining.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Associated topics: call center representative, client service, customer care representative, customer service, internship, phone, platform support, service specialist, technical support, telephone