HCM Operations Manager-Production

iSolved HCM in Phoenix, AZ

  • Industry: Manufacturing - Production/Plant Management
  • Type: Full Time
iSolved is the leading provider of fully-integrated, SaaS-based workforce management solution for small to medium-sized companies that require a better way to manage and optimize a workforce. The iSolved solution offers everything an employer needs (Payroll, HR, Benefits Administration, Time Management, Talent Management and Compliance), accessible from one login, anywhere and anytime

Job Overview: HCM Operations Manager-Production is responsible for completing the daily activities, ensuring efficient processes and providing leadership to a team of Client Fulfillment Specialists. Production team is responsible for printing reports and checks, pressure sealing checks, packaging payroll reports and shipment of packages to the customer.

Duties and Responsibilities:

* Lead daily activities of the team to guarantee that all work is completed timely with attention to detail to meet quality standards and goals
* Collaborate with peers to establish best practices
* Mentor team members and identify development needs and coordinate additional training
* Track various metrics to ensure that established levels are achieved
* Manage escalated issues and provide direction
* Build strong vendor relationships
* Function as a business partner with other groups internally and externally
* Evaluate CFSs on performance and complete performance review
* Develop and administer corrective action and performance improvement plans
* Collaborate with Sr. Director on team development and succession planning
* Adheres to company and departmental policies.

Minimum Qualifications

* 3 years of experience in payroll industry
* 3 years of experience in people leadership
* Demonstrated strong technical aptitude and capabilities
* Excellent written and verbal communication skills, including fluency in English
* Demonstrated success in a role requiring strong attention to details, teamwork, and initiative
* Demonstrated passion for delivering an outstanding customer experience

Preferred Qualifications:

* FPC certification helpful
* Software experience, preferably in a SaaS environment.
* Two-year degree or equivalent education and business experience

The selected candidate will be subject to a background and credit check and drug screen upon offer of employment.

Associated topics: fertilize, forklift, garden, inventory, management, mow, plant, plant management, production management, ship

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