Responsibilities / Tasks
Summary : GEA North America is seeking a Field Service Technician for the Midwest Region. The Service Technician is responsible for providing onsite customer support in the area of all separation equipment and processes. S/he is responsible for the timely completion of service tasks along with submitting detailed documentation of completed tasks.
Duties and Responsibilities include, but are not limited to the following: Travel to customer sites to perform preventive maintenance and emergency service Performs new machine installation, commissioning and customer training Ability to troubleshoot mechanical issues and communicate effectively with customers Ensures customer satisfaction through high quality service levels, prompt execution and customer follow up Acts in a professional, courteous and business-like manner to enhance the company in the market place Other duties may be assigned as needed
Your Profile / Qualifications
Your Profile / Qualifications A minimum of a High School education is required A minimum of 5 years working with mechanical equipment Extensive Travel, up to 85% Ability to work up to 16 hours at times Availability for occasional weekend work Understanding of Hand Tools and mechanical techniques Computer Literate Some technical writing skills Ability to read Schematics, Diagrams and Technical manuals Must be able to function well, in an unsupervised position Must have a valid driver license Must be able to discuss technically complex issues with non-technical persons Good orgaizational skills, particularly on site, are critical
Work Environment: The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to regulated hazardous chemicals, fumes, odors, and airborne particles. The noise level in the work environment is usually moderate but can be heavy at times. Must be able to work in a congested area, often with other, unrelated work happening nearby Frequent damp or wet locations Some work locations are in heavily refrigerated areas, others reflect the outdoor environment Must work well under pressure without responding negatively to the Customer
Associated topics: automotive, customer service, equipment, field service technician, maintenance technician, malfunction, mechanical, millwright, repair, service technician