Field Service Technician (Level 1) (Raymond)

Compensation

: $41,000.00 - $59,730.00 /year *

Employment Type

: Full-Time

Industry

: Manufacturing



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I. Purpose of Position As a Field Service Technician, Level 1, you will specialize in the installation, training, and basic repair of Coats, BaseLine and Ammco aftermarket tire and wheel service equipment at our end user locations. Our technicians also serve as the primary resource for customer application questions involving the use of our equipment, including proper technique and accessory usage. II. Key Responsibilities
  • Specialize in the installation and basic repair of Coats, BaseLine and Ammco aftermarket tire and wheel service equipment.
  • Advise customers with application questions involving the use of our equipment including proper techniques and accessory usage.
  • Conduct installation and removal of tire and wheel service equipment.
  • Conduct product training and demonstration during installation of new equipment to end-users.
  • Conduct the billing and collection for services rendered, including processing invoices as well as collecting cash, checks, and other forms of payment.
  • Manage parts inventory and perform a cycle count of inventory in each of the defined time periods.
  • Perform other duties and responsibilities as assigned.
  • III. Relationships
  • Interactions with, but not limited to, customers of Hennessy products, shop managers, automotive technicians, and other members of the tire and wheel services industry.
  • This position will also have interaction with various employees of Hennessy, especially employees of the field service, customer service, and finance departments.

  • IV.Education, Background and Skill
  • A high-school diploma or equivalent is required. A technical degree in a related field is preferred.
  • The successful candidate must have basic mechanical and electrical aptitude as demonstrated by 1-2 years of mechanical/electrical installation, repair and/or assembly, or other relevant work experience and/or by completing relevant technical education courses.
  • Working knowledge of electrical systems, pneumatics, and hydraulics, including the ability to read schematics and use the appropriate testing devices proficiently preferred.
  • Minimum 1 2 years Customer Service experience with a demonstrated dedication to and a history of providing outstanding service and support as well as a positive, professional, proactive presence that will develop confidence, trust, and respect with our customers is required.
  • Ability to plan, schedule and coordinate activities to satisfy customer needs on a timely basis.
  • Outstanding communication (both oral and written) skills.
  • Able to calculate costs for the end users, basic math skills.
  • Proficient in computer and internet usage.
  • Clean driving record with current legal state driving license.
  • Physical requirements include the ability to lift and carry up to 50lbs.
  • Must be able to be bonded in the state(s) that you will operate in.

  • Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortives well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.

    Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our companys operating model is the Fortive Business System. For more information please visit: www.fortive.com.

    With facilities in the U.S., Canada and abroad, Hennessy Industries is one of the worlds foremost manufacturers of aftermarket wheel-service equipment. Hennessy designs, builds and markets equipment, accessories and consumables under three renowned brand names: AMMCO, COATS and BADA.

    For more than 50 years, BADA has provided one of the most comprehensive selections of wheel weights in the world, and it is now leading the transition from lead weights to the most environmentally friendly alternative steel.

    Hennessy constantly solicits feedback from customers to understand their unique needs and challenges. This open dialogue allows us to continually refine our existing products as well as develop new tools and equipment to meet the demands of a changing marketplace.


    Associated topics: automotive, breakdown, calibrate, customer service, equipment, machine repair, maintenance, maintenance technician, malfunction, mechanical * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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