Field Service Technician (New Hampshire) (Nottingham)

Employment Type

: Full-Time

Industry

: Manufacturing



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Description
Serves as local field service technician devoted to Rosemount Measurement products to ensure our customer needs are met with the highest level of professionalism. Builds customer relationships through solutions-oriented communications. Configures, troubleshoots and repairs Rosemount Measurement instruments, products and systems.

Responsibilities
Performs on-site demand and contract field services to support our customers installed base for Rosemount Instruments
Provide technical assistance on Rosemount products and process applications to customers
Provide diagnostic, troubleshooting, calibration, and start-up and commissioning services
Provide support of local installed base and recommend approaches on repair, replace and upgrades
Provide informal and on-the-job customer training
Effectively communicates customer needs and opportunities
Develops effective tactics and strategies to support customer needs
Execute tactics and strategies to improve customer satisfaction and service growth
Report performance measures towards goals
Full understanding of available service programs
Effectively utilizes technical skills and abilities to advance relationships with Sales and customers.
Proper completion of all required reports, certificates, and relevant documents
Use of the Acclivus R3 dialogue process
Adherence to all safety, quality, company rules and regulations.
Responsible for personal safety and those around him/her.
Participation and involvement in company Safety and Quality programs.
Perform other duties as assigned.Frequent travel is required.

Requirements Education: 1800 hours of technical education or equivalent

Experience: Zero (0) years of related experience Work Authorization

No calls or agencies please. Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.


Associated topics: customer service, diagnose, equipment, field service technician, machine maintenance, machine repair, maintenance mechanic, repair, service technician, upgrade

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