WE are Self-starters, WE are Passionate, WE are Relationship builders, WE are Innovative, WE are Nimble, and WE are Transparent ...WE are SPRINTers! We believe in challenging you, then providing you the room and flexibility to deliver. EFI is looking for a Manager, Professional Services to join our Productivity Software Business Unit - YOU CAN BE LOCATED ANYWHERE IN THE US WITH ACCESS TO A MAJOR AIRPORT - Up to 50 % travel (domestic) The Manager, Professional Services leads a team of professionals who deliver end to end software solutions built around our management information systems. Our customers include a broad section of the Printing Industry from the largest multinational companies to mid-size operations. This energetic leader is passionate about customer success and is responsible for the team's revenue growth, utilization and profitability. Job Description: Leads overall team to achieve its revenue and margin goals, including people managers Develops implementation methodology, templates and deliverables applicable for the market Defines process of ensuring standard status reporting, forecasting, and financial management of large programs Implements and drives internal change management with a virtual team and obtains consistency in delivery Develops and acquires new skills focused on business consulting, program management, process consulting and solution architecture Enables team members to achieve their utilization goals Enables clients to realize project success Builds on project success to ensure clients will both recommend us and continue to engage our services Prepares Statement of Work for sales opportunities Serves as an escalation point to resolve client issues including scope management Develops and maintains relationships with key clients Works closely with product management, product development and support to meet client's needs Job Requirements: Prior experience successfully leading teams of people through multi-month system implementation and integration projects is required. Experience leading complex ERP projects is preferred 12-15 years of experience in having implemented large programs in Fortune 1000 companies 7-10 years of managing program managers, project managers, process consultants, Experience working with Manufacturers, Consumer Packaged Goods companies a plus Experienced in driving new business opportunities and positioning services offerings to extract more business from install base Ability to work in a fast-paced environment and ability to manage and drive change Ability to influence customers to see value in services offerings and becoming long term trusted advisor Bachelor's degree is required / Master's degree preferred Experience building and driving process for a growth business preferred Ability to independently lead your team to its goals and independently drive customer expectations is required PMP certification is a plus Average travel is 50%- Driving and/or flying to potential customers/current customers or clients will be required. We move quickly, with the purposeful intention of solving a problem, accomplishing a goal, and ultimately making a difference for our customers, partners, colleagues and shareholders, EFI SPRINTers take action and adapt to changes in order to transform our customers businesses to be more productive and profitable through innovation in a digital print business.Salary Range: NAMinimum Qualification11 - 15 years
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.