Business Operations Manager

EarnUp in San Francisco, CA

  • Type: Full Time
EarnUp is on a mission to create a financial system that works for all of us -- for us that means bringing the best that modern technology can offer to every consumer working hard to meet their financial goals. The reality is that many parts of the financial ecosystem require some manual interaction. We have a growing team of operators who do that work and we are looking for highly talented managers to help build our frontline teams and processes. The person who fills this role well will be a systems thinker, balanced between high-level design to detailed thinking, and execution oriented with an ability to lead others from ambiguity to clarity.

  • Partner with our frontline operators to design, implement, and test improved processes that serve our core payment operations and customer service functions -- essentially be a "Product Manager for Process" as you develop these methods from a thorough understanding of the desired goal, state of existing approach, and necessary improvements for all stakeholders
  • Collaborate with our Product and Engineering teams to ensure alignment between our manual activity and our core technology functions
  • Lead key projects with cross-functional teams to deliver the two points above
  • Develop and instantiate metrics to measure continuous improvement of the areas you work on
What you bring:
  • Exceptional problem structuring skills and ability to move from structure to solution and delivery
  • Demonstrated track record of building and growing teams that deliver exceptional results
  • Highly accountable, with ability to independently design, build, and lead teams while keeping other leaders across functions on the same page
  • Willingness to travel an appropriate amount -- our service model involves operations in multiple geographies
  • Bachelor's in Business or related Operations degree. MBA preferred.
  • 3-5+ years of experience in Operations related roles or top tier consulting firm
  • Financial Services industry experience preferred - ideally payments related
  • Experience in a hyper-growth environment is a plus
Bonus points:
  • You love using technology to make people's lives simpler
  • You've helped build the service operations for a high-volume transactions business before
  • You secretly know there is a ninth waste and you are waiting to unleash its discovery to the world
Why you'll love working at EarnUp:
  • Opportunity to grow from the ground up with an early stage startup with terrific VC backing!
  • Dynamic community with great growth opportunities
  • Ability to put your stamp on an innovative product
  • Passionate, diverse, and encouraging team members
  • Open company culture with weekly lunches and off-site team outings
  • Office located in the heart of San Francisco
  • Great compensation / benefits package

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