Fleet Operations Manager

Employment Type

: Full-Time


: Non-Executive Management

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The Fleet Solutions Program Manager will lead and coordinate the implementation of systematic improvements for the most prevalent fleet-wide issues across the Wind business. Coordinate with different functions such as Engineering, Sourcing, Parts, Services, Warranty, Finance, & GPO, focusing on lowest cost & greatest business impact solutions. Maintain clear & consistent communications for ongoing fleet issues, accomplish cost avoidance, cost of quality reduction, & support vendor recovery.

Responsible for the program management of field quality issues.

Lead and coordinate cross-functional teams to achieve field quality issue resolution

Gather Fleet Program process inputs

Understand Program Scope and develop a cost benefit analysis (from inputs provided)

Develop the strategic plan for a program

Develop budget and schedule for the program and gain board approval

Obtain customer support for retrofit execution

Coordinate parts, labor and tooling to execute field retrofits

Establish and maintain performance metrics to measure program/project success.

Ensure that schedule, quality and cost are in compliance with contractual obligations, company policy and local regulations and provide documentation to customer and leadership

Track completion schedule and budget

Provide information to sourcing to support vendor recovery

Coordinate approval of technical information letters

Establish controls to measure success of solutions

Update leadership (internal) or customers (external) on an as-needed basis

Close programs

Challenge team for productivity and cost saving solutions

Manage the cost of quality for our business as it relates to implementing solutions for field quality issues

Support commercial and technical discussions with our suppliers to achieve field quality issue resolution

Travel to customer / supplier sites to assist with validation or testing of field solutions before releasing as required

Eligibility Requirements:

Bachelor's Degree from an accredited university or college in Engineering

Advanced Excel/Database experience

Good interpersonal and planning skills

2 years experience project management or equivalent business experience

Desired Characteristics:

Ability to work within a matrix organization, work well in a team environment, and demonstrate boundary less team building skills

Ability to understand business processes, issues, and concerns and translates into solutions

Ability and willingness to travel up to 20% of the time as required

High energy level and a self-starter, with imagination do develop creative and cost-beneficial solutions for customers

Ability to influence others and lead small teams.

Ability to coordinate several projects simultaneously.

Proven analytical and organizational ability.

Microsoft suite proficiency

Strong process and digitization skills

Strong oral and written communication skills

Demonstrated ability to analyze and resolve problems

Ability to document, plan, market, and execute programs

Strong field and customer mind-set

Wind turbine experience is a differential

Effective problem identification and solution skills (RCCA, RCA, APOLLO, Red X, DMAIC)

Associated topics: dispatcher, fleet, handler, management, manager trainee, operations manager, service manager, supervisor, technician, union

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