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Due to the growth of our operations across 3 branch offices, Davis Staffing, Inc. is currently recruiting for an Operations Manager.
Davis has been serving the staffing needs of the communities of the South Suburbs and Northwest Indiana since 1960, with offices in Oak Lawn, IL; Olympia Fields, IL; and Hammond, IN.
The Operations Manager will focus on customer satisfaction, performance, and implementing and standardizing industry-best recruiting and documentation practices.
Salary range commensurate with experience $70,000 -$80,000 plus commission.
Develop and implement best-practices recruiting program
Provide training and coaching to branch managers and operations staff
Ensure operations-staff compliance with company policies, procedures, safety rules, and regulations
Prepare and review budget requests for all branch offices
Investigate and resolve customer complaints for branch offices
Engage with customers, applicants, and employees
Follow company risk control guidelines
Provide progress reports to President and Vice-President
Maintain branch office performance reports
The successful Operations Manager candidate will have previous Operations Management experience in a service industry, and ideally experience within the staffing industry. A bachelor s degree from a four-year college or university, or four to six years related experience, or equivalent combination of work and education, is required. Able and willing to travel between branch offices.
Must be able to generate and interpret professional and technical reports, procedures, and regulations; the ability to write reports and business correspondence as well as the ability to effectively present information and respond to questions pertaining to operations from staff, clients, and the staffing employees.
Candidates must be able to solve problems and deal with a variety of variables in staffing operations situations where only limited standardization exists. In addition, implement the quality initiatives and policies, and implement a document-review program to maintain quality.
Must also be proficient in the use of Microsoft Windows 10 and Office Software (Outlook, Word, Excel, Powerpoint) and Applicant Tracking System / Customer Resource Manager software (Avionte preferred).