Technical Operations Manager (Manchester)

Convergint in Manchester, MD

  • Type: Full Time
Location MD/DC/VA, MD (On-Premises)
Primary Office Washington DC
4395 Nicole Drive
Lanham, MD 20706
United States

Duration Full Time
Desired Education Bachelors
Desired Experience 7-10 Years
Minimum of three years of previous operations, service or field or project management experience

Experience in one or more of the following industries preferred: electronic, fire alarm & life safety, building automation, and/or healthcare

Previous project supervisory experience
Responsibilities 1.Coordinates with Project Managers/Ops Managers for assignment and scheduling of Designers and deliverables. Properly aligns design resources to projects based on project scope and requirements. Works with designers on laying out design and ensuring that delivery dates and project budgets are met.
  • Provides high level conceptual design and/or field support for high profile, complex or troubled projects. Acts as first level of technical support coordination for Designers.
  • Supervises colleagues in a manner that maintains morale, proficiency and productivity. Recruits and hires colleagues as required. Performs managerial responsibilities including but not limited to: mentoring, coaching, development planning, performance management.
  • Provides technical support for sales and customers. Participates with sales colleagues on high level customer solutions- definition and development of solutions/options and long term planning.
  • Responsible for the development and maintenance of design and installation quality and standards. Reviews design deliverables for quality and standard adherence.
  • Works in conjunction with other Supervisors/Leadership to develop, optimize and implement workflows and processes across design and installation teams.
  • Provides leadership on advanced solutions opportunities and direction of the CTCs. Determines appropriate advanced solutions products/services for our market and implement training/development plan to bring CTC technical resources proficient in these products/services.
  • Leads CTC participation in PSG. Supports IT Network Specialists in development of custom service/installation solutions and coordination with PSG team/assignments.
  • Provides technical design support for operations. Develops solutions to technical issues during execution of projects and/or service; supports PMs on designs and estimates for change orders.
  • Participates in internal pre-bid review meetings and project turnover meetings.
  • Oversee, manage and support engineering dept tasks: Design development, generation of drawings, schedules, submittals, plans and calculations for contract and deployment packages
  • Develops and maintains engineering process workflows in support of sales and operations.
  • Engineering design review prior to deployment for constructability, cost/risk impact and adherence to company standards and contract documents/proposals.
  • Performs other duties and responsibilities as requested or required.
Skills Strong management skills related to Project ManagementCustomer Focus Maintaining awareness of and seeking to meet of the needs and wants of the customer

Excellent communication skills both oral and written

Leadership Orientation Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Operations Department; Strong team leadership, team building and facilitation skills

Initiative Engages in proactive behavior and looks for new project opportunities

Adaptability Responds effectively to changes in situation or information

Strong financial analytical skills including cost control

Excellent Microsoft Outlook, Project, Excel, Word and Power Point skills
Other Position Summary: This position manages, coaches, coordinates and oversees technical resources team for the CTC or CTCs (Design and Drafting Team and IT Network Specialists), including colleague development and performance management in a player coach capacity. Responsible for overall provision of technical solutions from design through installation, including sales and/or customer support on high level or complex solutions sales. Coordinates with Ops Managers/Project Managers for effective scheduling and organization of Design resources to ensure that projects are executed within budget, on time, and with high customer satisfaction. Implements quality assurance, workflow, processes and standards within the Technical workforce.
Desired Certification Genetec
Software House

Convergint Technologies is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace.

Employment is contingent upon successful completion of background investigation and pre-employment drug screen.
All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an interview.

Convergint Technologies is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Convergint Technologies offers many job opportunities outside of the U.S. which can be found through our employment website at

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