* The Operations Team Manager position is responsible for managing the team that performs non-selling duties to support the selling function of the store. The Operations Team Manager position is exempt and reports to the Assistant Store Manager and/or Store Manager. Essential Functions:* Presents merchandise consistent with visual and merchandising standards* Ensures the timely floor setup, including signage, for promotional events and seasonal business activity* Ensures direction of playbook and seasonal merchandise meetings* Maintains floor and stock areas consistent with store standards* Work in conjunction with the Sales Team Manager (STM) and visual coordinators, where appropriate to support the overall management presentation of the store* Receiving Management* Supervise the team performing the process of unloading and sorting merchandise cartons received on trailers. Move new merchandise to the appropriate processing drop zone on the sales floor in a safe and timely manner utilizing equipment such as rolling flats, carts and z-racks.* Ensure Workload Planning and Forecast tools are being used weekly to drive productivity of the operations team.* Processing / Placement Management* Supervise the team performing merchandise unpacking and unwrapping to ensure readiness for merchandising on the sales floor. Includes applying sensor tags per company standard.* Properly merchandises new and replenished goods in accordance with plan-o-grams and store direction* Price Change Management/ Merchandise Return Management* Supervises the team executing all types of markdowns on the sales floor. Set sales and national ad events.* Ensures accuracy of signing and markdowns.* Supervises the team pulling and processing transfers, returns to vendors (RTV), damages, and mark out of stock (MOS) merchandise in partnership with LP.* Communicates price change inaccuracies and signage direction to the price change office via the help desk* Maintenance & Housekeeping Management* Supervise the team performing the following:* Maintenance tasks including light bulb replacement, ceiling tile replacement and replacing sales floor and maintenance supplies.* Removal of packing materials from processing drop zones. Bail cardboard and prepare plastic for recycling.* Ensure the cleanliness of the sales floor and the receiving area following processing on truck days.* Housekeeping includes being responsible for the cleanliness of the facility specifically the restrooms, associate lounge, and office areas. (Note: if applicable, specific stores may have 3rd party cleaning service)* Maintaining a safe shopping and working environment* Be responsible for communication to and from BSS Store Operations that would include but not limited to Facilities Management, JLL repair, ROCC the Dock, etc.* Responsible for the Workload Planning process.* Sales & Profit* Meet or exceed sales goal for entire store* Meet or exceed all operational goals including cartons per hour and shrinkage control.* Proper execution of all existing systems and procedures, and ownership of new system implementations and processes.* Non-Core Store Operations* Seasonal sets* Floor moves* Daily maintenance* Fill Ins* Daily Standards* Recovery* Driving support the RCC* Supporting the store to achieve Belk Rewards goal* General Business Performance* Ability to ring the register and provide relentless customer care* Support Team Development* People Management* Recruiting, interviewing, selecting and retaining quality associates and ensures all positions are filled in a timely manner.* Maintaining high store associate engagement through efficient, timely communications of policies and other information. Follow through on all concerns or problems that develop within the store.* Ensuring all associates receive and complete all necessary paperwork.* People Development* Train support associates in correct processes and procedures. Provide effective coaching in order to improve performance of all associates.* Conducting timely performance management process and communicate development needs with subordinates. Set goals and identify areas for improvement.* Utilize the corrective action process and or the monthly status checks to document and coach poor performers consistently throughout the store.* Communicate with associates on possible career paths and advancement opportunities.* Develop and promote a diverse group of associates.* Communicate consistently with truck day sales floor management and store manager. Escalate issues as appropriate.* Accept additional duties or share responsibilities during busy times and/or as requested by Management* Manager on Duty Assignment* Supervise customer service during assigned period.* Open and close the store, including weekends* Approve select point of sale transactions such as returns and voids.* Resolve customer service issues as needed.* Understand and be able to use all building operating systems* Follow all policies and procedures related to loss prevention and safety - such as floor sweeps.* Use safety equipment at all times in accordance with OSHA regulations. * Education / Experience Requirements: Position Contribution Level : Intermediate Level Minimum Education & Experience:* Four-year college degree or equivalent combination of education and experience.* Experience in retail management.* Excellent supervisory, analytical and reasoning skills Preferred Education & Experience: Knowledge / Skills Requirements:* Proficient in computer business-related computer equipment and software (Microsoft Word, Excel, etc). Physical Requirements:* Ability to use computer keyboard, standard telephone and other related business equipment.* Must be able to lift up to 72 lbs at floor level and/or team lift when necessary.* Ability to push / pull receiving equipment weighing up to 500 lbs such as rolling flats, z-racks and pallet jacks.* Ability to stand for long periods of time.* Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place items on floor, shelves, racks and hooks* Ability to work at a safe and steady pace. Reporting Relationships: Supervisor : Store Manager or Assistant Store Manager Supervises : Disclaimer: For reasonable accommodation information for an ADAAA qualified disability please see Belk Associate Handbook for policy and procedures.
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