Field Service Technician I (Lancaster)
Employment Type: Full-Time
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Description POSITION SUMMARY:
Under general direction, the primary role of this position is to support regional customer support activities. The FST performs preventative maintenance, routine repair, and calibration/verification of instrumentation for Hach process and laboratory instrumentation. ESSENTIAL DUTIES AND RESPONSIBILITIES: Under general direction, and using established company standard work, performs preventative maintenance, routine repair, and calibration/verification of instrumentation. Serves as on-site customer contact for technical and service related problems. Submits prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure. Follows safe work practices according to company policy. Work with and take direction from Division Service Manager/dispatch team to efficiently execute pre-call planning, efficient service schedule routing, and visit requirements. Coordinate with territory leadership and stockroom managers to determine appropriate replacement parts inventory, efficient parts utilization, and maintain accurate inventory records. Submits prompt, accurate expense reports. 50-75% overnight travel. Mandatory overtime as business needs dictate; flexible scheduling required to meet customer demands.
Job Requirements Qualifications Associates/technical degree preferred or combination of education and experience. Mastery of Preventative Maintenance (PM), diagnostics & repair on core products as required. 1-2 years field service work desirable Drivers License and clean driving record required. Continued employment contingent on successful completion of 30, 60, and 90-day probationary milestones. CRITICAL COMPETENCIES / LEADERSHIP ANCHORS: Responsiveness to emails/texts both internal/external. Analyzes complex problems, copes with change, motivated by challenge of new work, quickly learns when faced with challenges, understands strategy, prioritizes effectively, sense of urgency, business acumen, respectful of persons from different cultures (Charts the Course) Understands customer needs, dedicated to exceeding customer expectations, uses customer feedback to improve, understands how daily work impacts customer, innovative, sound judgment with risk-taking, listens to new ideas. (Drives Innovation and Growth) Aware of and uses DBS tools, makes recommendations for future improvement, good problem solver (uncovers root cause), prioritizes problems based on highest impact, sets stretch goals, drives high-quality, on-time results, sense of urgency, does not let perfect get in the way of better. (Leads through DBS) Seeks and provides feedback to develop self and others, good working relationships, takes initiative to improve performance, leverages strengths of others, brings energy to team, treats others with respect, team player, engaged and supportive of continuous improvement. (Builds People, Teams and Organizations) PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally
required to reach with hands and arms. The employee is constantly
required to sit. The employee may occasionally
squat, turn/twist, or reach. The employee is constantly
using hands to: finger, handle, feel or operate objects, and computer keyboards. The employee is occasionally
required to walk, stand, climb, balance, stoop, bend, kneel, crouch or crawl, and talk, hear, and smell.The employee may occasionally
lift, carry, push or pull up to 50 pounds
.Specific vision abilities required
by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment for this position is both office and field service activity. The field service activity will take this individual into customers locations and moderate physical activity (e.g. lifting/carrying of materials) occurs.
The duties listed in job descriptions are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The purpose of this description is to assist in ADA compliance and is not intended for other purposes such as collective bargaining, or compensation. PRE-EMPLOYMENT TESTING:
External hiring into this position is contingent upon the successful completion of a pre-employment drug screen and background check and possible credit history review.Hach is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
Associated topics: customer service, diagnose, field service technician, machine repair, maintenance mechanic, malfunction, millwright, repair, service technician, troubleshoot
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