Account Operations Manager

Affinity HR Group in Saint Louis, MO

  • Type: Full Time
position filled
Founded in 1978, 4M Building Solutions is a privately-owned and operated commercial janitorial services company. Over the years, we have grown into one the largest janitorial contractors in the country with operations in 14 states. Our 4000 member team cleans over 125 million square feet of office, industrial, manufacturing, healthcare, and educational space every day. Our success comes from our core values that started back in 1978 of: customer intimacy, integrity, 360 degree team work, and innovation. We are proud of our history while fully embracing our future and are excited for the right person to join our team! 4M Building Solutions is seeking an experienced Account Operations Manager to join the team at a high-profile client in downtown St. Louis. The successful candidate will oversee the day-to-day operations providing strong leadership to ensure the account s ongoing financial strength, operational efficiency, and continued growth. The ideal candidate will have facilities management/commercial cleaning industry management experience, strong attention to detail, superior managerial skills, and excellent organizational, communication and decision making skills. In addition, the candidate should have strong human relations and persuasion skills to represent the company to client partners. The position reports to the Regional Manager and offers a competitive compensation package The candidate must: Hire, train, supervise, coach, and counsel janitorial workers, floor technicians, and other team members to ensure all services are completed on time and meet 4M quality standards Inspire the team to achieve full personal potential, maximize existing business opportunities, and achieve superior customer satisfaction through thoughtful, goal-driven leadership Plan and prepare all work schedules; join the team in cleaning as needed Establish and maintain 4M operational standards, keep accurate facility records, and track all labor and supply costs Serve as liaison between management and operational staff effectively communicating all corporate objectives to the team and operational feedback to management Coordinate, maintain, and grow existing customer relationship; serving as client s main point of contact and liaison between client and staff Support HR in establishing and requiring adherence to all corporate policies, monitor and ensure best-in-class recruiting, onboarding, performance evaluation, and employee recognition Investigate and resolve any customer questions, problems, or complaints; handle emergency situations as needed Create a friendly, safe environment that keeps both clients and employees happy The candidate should: Have a minimum of 5 years facilities management/commercial cleaning industry; labor and supply budgeting experience helpful Demonstrate the ability to manage the cleaning services for Class A commercial office/multi-tenant spaces of over 1M Sq. Ft. Have knowledge of Building Services Industry with understanding of cleaning procedures and techniques (hard floors, carpets, QA inspections, staffing) Be a results-oriented leader who builds a winning team, works collaboratively, leads by example, and gets things done through others Have experience managing various levels of employees with different educational backgrounds, cultures, work style habits, and employment histories Have a customer centric mindset with strong relationship building skills Have superior organization skills with the ability to multi-task, set priorities, schedule, and establish and follow up on deadlines Demonstrate sound business judgment, strong decision making, and superior written and verbal communication skills Have strong conflict resolution skills to address and resolve issues quickly and efficiently Have a strong sense of urgency with a get the job done attitude Be willing to work 2nd shift and flexible hours Have technology and computer proficiency in Microsoft Office Suite Please, no calls to 4M Business Solutions
Associated topics: forklift, manage, manufacture, mow, production management, prune, scanner, ship, transplant, watering

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